Frequently asked questions

We are based near Dartford and visit homes and workplaces within roughly ten miles, including Greenhithe, Swanscombe, Wilmington, Bexley, Swanley, Gravesend, Longfield, Ebbsfleet, Erith and Sidcup.

Call us or send a WhatsApp message with the treatment you are interested in, your postcode and a few times that suit you. We do not take health details through the website.

Name, profession and professional registration of the practitioner.

A comfortable chair or sofa, a table or clear surface nearby, and good light. For skin treatments, a spot near a window or a bright lamp is ideal.

We bring sterile, single-use equipment for every client, follow the same hygiene standards as a clinic, and take all needles and clinical waste away with us for safe disposal. Every treatment starts with a consultation, and we will tell you if something is not right for you.

Accepted payment methods.

Cancellation policy, e.g. notice period.

Usually yes, if the kit is designed for a sample taken from a vein. Send us the name of the test when you get in touch and we will confirm.

The sample itself only takes a few minutes. We allow time to check your details, settle you comfortably and make sure you feel well afterwards.

We package the sample following your test provider’s instructions. Confirm whether The IVy posts or couriers samples, or the client does.

Only some tests need fasting, such as certain cholesterol and glucose tests. We will tell you when you book.

Not automatically. Your results are yours, and you can share them with your GP if you want to.

Samples are analysed by partner laboratory and its accreditation.

You will feel a sharp scratch when the cannula goes in. After that most people feel very little, and you can relax, read or watch something while the drip runs.

It depends on what is being given. We will tell you how long to allow before we start.

UK rules do not allow prescription-only medicines to be advertised to the public, and many IV ingredients fall into that category. What is appropriate for you is decided at your consultation, not chosen from a list.

Most people describe it as uncomfortable rather than painful, especially with numbing cream. Bonier areas such as the forehead can feel more noticeable.

It varies. Many people have a course of sessions a few weeks apart, but we will recommend a plan at your consultation and you are never committed to more than one.

Yes. PRP can be applied to the skin during microneedling instead of a serum. See our PRP page for more.

“Vampire facial” is a popular name for PRP combined with microneedling on the face. It is the same principle: plasma from your own blood applied to the skin.

It varies by person and treatment area. We will suggest a plan at your consultation, and you only commit to one session at a time.

Expect some redness, and possibly small bruises where injections were given, for a day or two. We will explain what to expect for your treatment area.